Preston mental health law specialists, odonnells solicitors, have successfully passed the reassessment to retain the Lexcel quality mark. Designed specifically for the legal sector, Lexcel is a rigorous independent assessment of a firm supplying legal services which covers management, business planning, file review, training and supervision. Lexcel accreditation provides the public with a powerful tool to identify quality in client service.
Commenting on the re-assessment, John O’Donnell, Senior partner said “while we are proud to have secured Lexcel, it is our clients and staff who are the main beneficiaries. They can be assured that the way we manage the practice has their interests at heart. There is a lot of choice in the legal services market, but being Lexcel accredited demonstrates our commitment to client care and best practice.”
In her report the Lexcel assessor praised 9 areas of good practice, including making impressive progress in electronic file management, paperless files for all MHT matters, and a flexible working policy allowing some members of staff to work part-time. The Lexcel assessor was also impressed by “the firm’s commitment to maintaining and improving the high standard of client care provided to its clients.”