We specialise so we are at the top of every development.
In particular, we specialise in the representation of patients across the whole spectrum of mental health and capacity. We have been involved in very high profile cases and are helping to develop the law in relation to the deprivation of liberty of incapacitated individuals. More details can be found within our information sheets.
What makes us special is our focus on our clients. We aim to ensure that every aspect of our service is designed to make our clients’ involvement with us as straight forward as we can make it. We are keenly aware that we are only as good as our clients’ experience us to be, so we pay attention to all feedback that we receive and we strive to ensure that our service exceeds our clients’ expectations.
That’s the key to our approach.
We are committed to promoting equality and diversity in the firm, as well as in those areas in which we have influence. As part of that commitment we are proud to have signed up to the Law Society diversity and inclusion charter. click here for further information.
Our complaints policy
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. Making a complaint will not affect how we handle your case.
In the first instance, it may be helpful to contact the person who is working on your case, to discuss your concerns, and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please contact our managing director, Philippa Curran. If Philippa Curran is acting for you in your case, then you can contact the office manager, Debbie Lawton Dowd, instead. We will respond in writing within two working days with a full reply or to confirm within what timescale a full reply can be provided. You can read our full complaints procedure here.
What our clients say about us
“Philippa has provided me with excellent service and if I need her again in the future, I would not hesitate in contacting odonnells.”
“With many thanks for your guidance and persistence through this process, and for always being such a pleasure to deal with.”
“Efficient and professional throughout. Many thanks.”
“Excellent service. Friendly but reassuringly efficient. Would definitely use again”
“I would like to thank Philippa Curran for the support she has given me in representing my brother who has a Learning Disability, my only regret is that I didn’t contact Philippa sooner… Philippa explained with clarity the legal process that could be used to help my brother and over the months her support has formed a positive change of attitude from the Local Authority and the care provider…”