We reported in April 2017, that we had been awarded the Lexcel accreditation for a further three years.
To retain accreditation, it is necessary to pass an audit each year. An auditor visits us for at least a day, interviews some of our staff, and looks at many aspects of how we run our business, including how we look after our clients. We passed the audit in 2018, and are delighted to confirm that we have passed again this year. The Lexcel assessor commended us on a number of areas of good practice.
We are proud of this award, but it has not made us complacent.
We continue to listen to feedback from our clients, and our staff. We recognise the importance of always striving to improve, and to keep on top of the latest developments in the law and in technology. Last year those efforts included applying for and obtaining the “Cyber Essentials” award, to improve our IT and data security.